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Contact Woolworths New Zealand Customer Service

Woolworths New Zealand Phone Numbers and Emails

Customer Service:

  • +6 480 040 4040
  • +649 275 2788
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Woolworths New Zealand Emails:

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Woolworths New Zealand Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Woolworths New Zealand Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.

    Source Distribution
    9% phone 91% email
  • The best email to contact Woolworths New Zealand is customerinfo@countdown.co.nz. 97% of customers use this email address to address their issues and concerns.

  • The best phone number to call Woolworths New Zealand is 64800404040. 73% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday and Monday, while the shortest are on Friday.

View full overview ›
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Contact Information

Woolworths New Zealand Website:

Woolworths New Zealand Help Center:

Corporate Office Address:

Woolworths New Zealand Limited
80 Favona Rd
Mangere, Manukau 2024
New Zealand

Other Info (opening hours):

Hours:

Monday - Friday: 7:00 am - 9:00 pm

Weekends: 8:00 am - 5:00 pm


Postal Address:

Private Bag 93306,

Otahuhu, Manukau

More contact details

Woolworths New Zealand Customer Service Reviews

2.1 / 5
Poor
Guest-6055209
Very disappointed with Onehunga Woolworth. The worst customer service!! I was a Mum to four beautiful children (all grown up now) now 4 wonderful grandchildren.

I was there Saturday 17th August 2024. Served by Shreeya (young, so arrogant ) then referred to Sandy.

This Supermarket is terrible customer service inspite I showed Shreeya the Woolworth catalogue specials and on my phone. She didn't believe me! I told her I will make a complaint. She replied " Go ahead!" Im a mum of 4 children, now 4 grandchildren.

I am very very disappointed and WILL NOT SHOP AT ONEHUNGA WOOLWORTH. WILL NOT RECOMMEND.

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Georgina M Qpr
Thanks
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Treated very well by my local Woolworths store. Very pleasant store owner, helpful and kind. Was given a voucher to rectify the issue in store, which I am very grateful for, very kind of you Woolworths.

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Dave T Cxe
They are ***
stars-rating stars-rating stars-rating stars-rating stars-rating
2.1

They are really good at hoping the issue goes away without them actually doing anything.
Not this time.

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Paul B Xai
Disgraceful attitude of one of your staff Countdown?Woolworth Colombo St Christchurch

Countdown/ Woolworth as it is now. Colombo Street Christchurch.
Went to buy some brown Swiss mushrooms priced at $13.99.

At the checkout was slightly confused as to where to log in to mushrooms Swiss brown. When shown by assistant it came up as white mushrooms and flat mushrooms. On asking assistant and explaining that Swiss mushrooms were $13.99 and not $16.90 all I got was a flippant swish of the head, "So!!". Checking to confirm the price I informed the assistant that the price was as I had said and all I got was another flippant toss of the head intimating "do I really give a damn!!" to which I suggested that she might like to rectify the price situation, her reaction being you're leaving the store do I give a damn!!!

Her retort on leaving was " Have a nice day!!!"'GREAT CUSTOMER SERVICE!!!

NOT!!!
I appreciate you are rebranding, however some of your staff,, this one included will simply drive customers away. I'll nip in for the odd good wine/ beer prices but I'm *** if I'll buy anything else with that attitude.

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Summary of Woolworths New Zealand Customer Service Calls

11 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Woolworths New Zealand?

Shipping and Delivery Question:

  • “Delivery incomplete. Lot missing”
  • “To pay my delivery fee”

Request for Information Question:

  • “To get help with getting a loyalty card”

Cards Question:

  • “Complaint re loyalty card”

Staff Question:

  • “Lack of self service cash machines Richmond Road”

Employment Question:

  • “Job”

Other Question:

  • “Personal”
  • “Complaint about insensitive advertisement in mailed flyers.”

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